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BLAZIN ASIAN said:
Give Me A Valid Reason For A Discount..if You Find A Price W/shipping Lower Than Ours We Will Beat It
Now its real obvious he works for aim because he is a ass hat. First off why not ship by weight not a automatic minum shipping price? Or ship by the cost of the item. Valid reason for a discount is its GOOD CUSTOMER SERVICE. Just about EVERY company that comes on this forum gives us fairly good discounts. Typical of shAIM bunch of fuck heads
 
Discussion starter · #50 ·
BLAZIN ASIAN said:
You guys may not be as bad as we think but your parts and customer service are

ALRIGHT I WILL NOT DENY THAT WE MAY HAVE SOME ISSUES IN CERTAIN AREAS. WE HAVE BEEN A GROWING CO FOR QUITE SOME TIME AND WE DO NOT HAVE A PERFECT RECORD, BUT WE DO TAKE OUR CUSTOMER SERVICE SERIOUSLY. AS FOR OUR PARTS WE HAVE VERY GOOD PARTS AND THAN WE HAVE SOME THAT NEED IMPROVEMENT. THIS WILL ALWAYS BE A CONTINOUS PROCESS, HOPEFULLY WITH CUSTOMER INPUT WE CAN IMPROVE. THIS IS NOT **BS***WE WILL TAKE CARE OF THE PROBLEM TILL IT IS RESOLVED.....

and who might you be sir
MY NAME IS YURI AND I AM PART OF UPPER MANAGEMENT, I HAVE BEEN WITH THE CO LONG ENOUGH TO UNDERSTAND...
I have an idea that may help us all,
can you give us a small list of competent members of your staff we can call directly if we have a problem or question?

That would be great! :)
 
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Now its real obvious he works for aim because he is a ass hat. First off why not ship by weight not a automatic minum shipping price? Or ship by the cost of the item. Valid reason for a discount is its GOOD CUSTOMER SERVICE. Just about EVERY company that comes on this forum gives us fairly good discounts. Typical of shAIM bunch of **** heads


OK YOU'RE A REAL HAPPY GUY THERE? WHY SO HOSTILE? I THOUGHT MY OFFER WAS A GOOD OFFER. JUST TO LET YOU KNOW THIS IS THE FIRST TIME I HAVE BEEN ON THIS FORUM AND THOUGHT IT WOULD BE RESPECTFUL TO REPSOND TO SOME ISSUES. BUT WITH YOUR ATTITUDE I DON'T THINK THATS A VALID REASON, WHAT HAPPEN TO NEGOTIATING? EVERY CO HAS THERE OWN WAY OF BUSINESS AND THIS IS HOW WE'VE OPERATE AND IT SEEMS TO SAVE CUSTOMERS A LOT OF $. WE ARE NOT THE ONLY MAIL ORDER CO THAT HAS A MIN SHIPPING FEE.
 
IF YOU HAVE QUESTIONS CALL 1 800 842 TRUX OR EMAIL SALES@AIMIND.COM, IF YOU ARE NOT SATISFIED WITH YOUR ANSWERS EMAIL DIRECTLY TO SALES@AIMIND.COM. I CAN NOT SINGLE OUT THE ONES TO CALL, THAT WOULD NOT BE FAIR TO EACH INDIVIDUAL , NEED TO DISPERSE THE WORK LOAD. WE HAVE ALOT OF CALLS AND EMAILS, BUT WE WILL TRY TO ANSWER THEM ALL TIMELY AND CORRECTLY.
 
Shouldn't the minimum shipping fee be the cost of shipping if its $5 to ship why should the customer pay a extra $11?

I UNDERSTAND WHERE YOU ARE COMING FROM BUT THERE IS A LOT INVOLVED IN SHIPPING OUT EVEN THE SMALLEST PACKAGE, AVERAGE OF 7 PEOPLE BEFORE ITS ON THE UPS TRUCK AND NOT INCLUDING OTHER COST THAT YOU MAY NOT THINK OF. FOR INSTANCE PACKING, THE IT GUY TO KEEP SHIPPING COMPUTERS UP, AND I COULD GO ON & ON ...BUT LIKE I SAID EARLIER GIVE A $ AMOUNT THAT'S BEING OFFERED BY ANOTHER CO THAT IS LOWER AND WE WILL BEAT,,, TOTAL AMOUNT TO THE DOOR IS WHAT MATTERS, RIGHT?
 
BLAZIN ASIAN said:
I UNDERSTAND WHERE YOU ARE COMING FROM BUT THERE IS A LOT INVOLVED IN SHIPPING OUT EVEN THE SMALLEST PACKAGE, AVERAGE OF 7 PEOPLE BEFORE ITS ON THE UPS TRUCK AND NOT INCLUDING OTHER COST THAT YOU MAY NOT THINK OF. FOR INSTANCE PACKING, THE IT GUY TO KEEP SHIPPING COMPUTERS UP, AND I COULD GO ON & ON
I work in shipping and going to have to say your full of shit. The price of the product should cover the cost of IT not the shipping cost.
 
I waited 23 min for a real person to talk to.

I asked about specs for example the DC-8500 compressor.
He told me to hold after 8 min waiting on the phone listing to key strokes.


TIME FOR ME TO WRAP UP AND GO HOME, DJD I WILL RESPOND TO YOU BY TOMORROW SORRY DID NOT SEE LAST REQUEST...I WAS NOT EXPECTING ALL THIS..

I PERSONALLY ANSWER UP TO 300 CALLS A DAY AND THERE ARE NOT SIMPLE CALLS EITHER. I APOLOGIZE IF YOU HAVE TO WAIT BUT WE CAN ONLY HELP SOME MANY CUSTOMERS AT A TIME. WERE ARE CONSTANTLY MONITORING INBOUND CALLS BUT SOME TIMES IT IS IMPOSSIBLE TO HANDLE ALL WITHIN A FEW MINUTES. I CAN ONLY SUGGEST EMAILING US AS WELL, IF YOU CANNOT WAIT. TRUST ME WE DO NOT WANT TO PAY FOR EXTENDED HOLD TIMES, ITS NOT FOR FREE..

LATER
 
BLAZIN ASIAN said:
Give Me A Valid Reason For A Discount..if You Find A Price W/shipping Lower Than Ours We Will Beat It
Well, most members of the board have a weary attitude towards AIM Ind. by reading other members experience with the company. A discount would encourage people to buy your products, and if they have a positive attitude with you guys, it could change thousands of peoples minds. Example.. Imagine if 250 people on the board bought your products and had a positive experience with your company.. If they told as little as 3 friends each, that would be 750 people being appealed to your company right there. Now, take that same 250 happy people and have them give positive feedback on the board, for the 35,823 registered members to see.. and if they bought the products and told their friends, multiply that by whatever number.. It just keeps going on and on. If you want to see how it works, look at suicidedoors.com reputation on this board - all due to their products, discounts, and customer service. Almost every member will tell you how great that business is.
 
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