Firts of All, Let me introduce myself, my name is **** ****, and I own Ziebart Superstore, in Bloomington, IL. My cell phone number is 309-***-****, if you have a problem dont you think you should talk to the owner of the company before coming on here to bash a company.
Secondly, I have been in the Hospital since last Friday, and just got home at about 4:30 pm tonight, so unfurtunately I didn't know about this until I just a few minutes ago from one of my employess.
From review of the pictures it definitely looks as if you have an issue with your paint, we use everyday common masking materials, the same items body shops use, we occasionally have seen this issue of repainted tailgates, it is merely a matter of the paint prep work not being correctly done, but I am no way claiming to be a painting specialist, but I do know that on every one of the other 400-500 trucks we do a year with the same materials, we never have an issue, so I'm sorry to say but your paint is not correct in some manner.
Also, the gentleman that sprays our Rhino has been the only person that has sprayed a Rhino in our shop and has been there for 13+ years, he is very thorough and tries to cater to each and every customer's special neeeds on height, but within a 1/4" is deinitely within allowable tollerances.
I'm sorry that you are not satisfied, I would glady offer you a $25.00 discount, so instead of the $100 + tax, I would let you take your tailgate as is for $75.00 + tax.
Thank You,
**** ****