I really like this idea maybe if you have the ability,suicidedoors.com said:just think of it this way.... you are on hold the same time as 10 other pissed off people are on hold. maybe we should make it so that when your on hold you can actually talk to the other people on hold. you can be like.... so, what you going to buy? and most likely they will answer... oh, im just checking on my 5 link that I ordered over a month ago.
When you first call in have the computer generate you a number. It will say “ You are caller #15 “ then it will dump you into a waiting room full of others on hold.
A staff member whose only job is to chat with people on hold in the waiting room. To help answer quick questions like when are you open till back order times and so on and get in and out quick.
Just a thought would cost allot to implement but being able to chat with outers while on hold would make the time fly.