I am disappointed.

Prime · 05-27-2009, 12:04 PM

A couple of weeks ago I ordered some parts for my EDC setup for my S10. I ordered the grooved alt pulley and york dipstick. They arrived quickly which was very cool, but when I opened the box I found the alt pulley to be damaged (the outer rib on the ribbed part was bent).

I called Gauge and talked to a person by the name of Ginger about the pulley. I needed a resolution quickly since the truck has to have the EDC on it and running and some other things finished up by June 6th and we have the EDC install planned for this weekend (the 29th). Well on the day I received the pulley, the 15th, I sent Ginger pictures of the pulley via e-mail and called her early the next week to see what the decision was about the pulley, did I need to send it back or go ahead and fix it myself (and get some $$$ knocked off or just forget about it), or what. She said the pictures were sent on to the manufacture who drop shipped the item and would get back to me.

Sadly I have not got a response so I am going to fix the pulley myself because I can not wait for another pulley to show up. I am just disappointed that I ordered something and when I received it it was damaged and I was not able to get a answer back as to what to do with it in a timely manor. I understand that it was the drop shippers fault the item got damaged but I feel the customer should have at least gotten an email, phone call, or something by now from the place the part was bought from.

I won't say I will never order from Gauge again, because I might if there is something I am looking for I can't get elsewhere or the price is right, but this situation will effect that decision.

I feel kinda bad for posting here, but I would just like an answer and thought maybe some one from Gauge may read this and make sure no one else has this issue in the future.

Lowobsessions · 05-27-2009, 02:23 PM

Dude call and ask for big mike. He will make things right.

JettaGirl · 05-27-2009, 03:19 PM

I am sorry you are disappointed, I have sent several emails with your pictures to Air Lift, this morning when I saw the post I phoned Jeremy at Air Lift to ask what is taking so long, he informed me he hadn't recieved any of my emails: below is a copy of his reply to me. He informed me he is getting out the new part today along with a t-shirt, you should be getting an email directly from UPS with the tracking information as well I am emailling your mine and Air Lift's conversation so that you can see we were working on a solution for the faulty part. I am sorry.

Hey Ginger,

I spoke it over with our IT guy, and he said your email file was to large to be accepted into our system. This would explain why I have not received your emails about this situation. I do apologize to you and your customer for the delay, I will get the new pulley and a t-shirt out this afternoon. Let me know if you need anything else.

[FONT='Franklin Gothic Medium','sans-serif']Best regards,[/font]

[FONT='Franklin Gothic Medium','sans-serif']Jeremy Hart[/font]

05-27-2009, 12:04 PM	#1
Prime Ol' Sparky Age: 32 Join Date: Feb 2006 Posts: 886 Location: Flatwoods User is: OffLine	I am disappointed. A couple of weeks ago I ordered some parts for my EDC setup for my S10. I ordered the grooved alt pulley and york dipstick. They arrived quickly which was very cool, but when I opened the box I found the alt pulley to be damaged (the outer rib on the ribbed part was bent). I called Gauge and talked to a person by the name of Ginger about the pulley. I needed a resolution quickly since the truck has to have the EDC on it and running and some other things finished up by June 6th and we have the EDC install planned for this weekend (the 29th). Well on the day I received the pulley, the 15th, I sent Ginger pictures of the pulley via e-mail and called her early the next week to see what the decision was about the pulley, did I need to send it back or go ahead and fix it myself (and get some $$$ knocked off or just forget about it), or what. She said the pictures were sent on to the manufacture who drop shipped the item and would get back to me. Sadly I have not got a response so I am going to fix the pulley myself because I can not wait for another pulley to show up. I am just disappointed that I ordered something and when I received it it was damaged and I was not able to get a answer back as to what to do with it in a timely manor. I understand that it was the drop shippers fault the item got damaged but I feel the customer should have at least gotten an email, phone call, or something by now from the place the part was bought from. I won't say I will never order from Gauge again, because I might if there is something I am looking for I can't get elsewhere or the price is right, but this situation will effect that decision. I feel kinda bad for posting here, but I would just like an answer and thought maybe some one from Gauge may read this and make sure no one else has this issue in the future. Last edited by Prime : 05-27-2009 at 12:05 PM.
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05-27-2009, 02:23 PM	#2
Lowobsessions Registered User Age: 24 Join Date: Dec 2007 Posts: 518 Location: Nashville,Tn User is: OffLine	Re: I am disappointed. Dude call and ask for big mike. He will make things right.
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05-27-2009, 03:19 PM	#3
JettaGirl Registered User Join Date: Sep 2007 Posts: 2 Location: User is: OffLine	Re: I am disappointed. I am sorry you are disappointed, I have sent several emails with your pictures to Air Lift, this morning when I saw the post I phoned Jeremy at Air Lift to ask what is taking so long, he informed me he hadn't recieved any of my emails: below is a copy of his reply to me. He informed me he is getting out the new part today along with a t-shirt, you should be getting an email directly from UPS with the tracking information as well I am emailling your mine and Air Lift's conversation so that you can see we were working on a solution for the faulty part. I am sorry. Hey Ginger, I spoke it over with our IT guy, and he said your email file was to large to be accepted into our system. This would explain why I have not received your emails about this situation. I do apologize to you and your customer for the delay, I will get the new pulley and a t-shirt out this afternoon. Let me know if you need anything else. [FONT='Franklin Gothic Medium','sans-serif']Best regards,[/font] [FONT='Franklin Gothic Medium','sans-serif']Jeremy Hart[/font]
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