Originally Posted by Something Different
Stay away from power performance... they are no better then what you can get over the counter at your local parts store. I had lower balljoints blow out after less then 3 weeks installed on my sonoma so I contacted Zack about the issue and he fed me all bullshit about the issue and his million mile warranty. I'll never buy again from power performance
Glad you brought this up. We asked you several times for more information and you didn't provide it. You said in your post and in your emails to us that the ball joints were "blown out." You said you knew this because of the way it sounded. You would not answer us when we asked you if you or your mechanic had gone through the proper procedure to determine if the ball joint was bad.
We informed you that we couldn't replace a ball joint based on how a ball joint "sounds," because that is not a reasonable test procedure. Many things "sound" like a worn ball joint - it is very difficult to even tell whether the sound is coming from your ball joint or from somewhere else.
Here is a copy of what we emailed you and never received a response:
We need to confirm that the ball joints are bad. Unfortunately, sound is not a good indicator of a ball jointâ€™s internal condition â€“ many things sound like a bad ball joint, and it is difficult to locate a noise under the vehicle. Iâ€™ve provided a link to a procedure that will determine if your ball joints are bad:
If you do not want to take this route, your alternative is to buy a new set of ball joints from us and send us back the old ones. We will test them here. If they are indeed bad, we will refund your money for the new set your purchased.
I hope this is reasonable to you and that you can understand that we canâ€™t replace ball joints based on what they sound like, as that is not a generally accepted test procedure because it is not accurate.
On 3/16/11 10:39 PM, "Jason ******" <*******@gmail.com> wrote:
So I still don't get it? you guys sell a product that is supposed to be backed by some million mile warranty or whatever...but then your telling me its pushed to its limit of travel or my mechanic overgreased it???? Explain this pushed past the limit because I don't get that?*Its not just the boots that are worne the shaft is worne also. I* know what a blown balljoint sounds like and the whole balljoint has to be replaced. If i wanted to keep replacing them i would have just stuck with the other garbage I can get over the counter at a local auto part store. You just said yourself the balljoint is compromised once the boot is split or torn?Right?So why woulld just replace the boot and not the whole balljoint?
On Wed, Mar 16, 2011 at 10:07 PM, Zack wrote:
Thank you for sending me the photos.
When you say the lower ball joints are blown out, Iâ€™m assuming you mean the boots are blown out. Have you brought the truck to a mechanic to have the ball joint itself evaluated for wear?
If the ball joint is worn out, it needs to be replaced.
If the ball joints is not worn out, you need to go to a local auto parts store and buy a new generic boot, pump new grease in, and install the new boot. We donâ€™t sell replacement boots because our opinion is that a ball joint is compromised once the boot is torn and it should be replaced, and so it would be a liability for us to sell boots.
With regards to the cause of your problem â€“ there are two likely reasons that your boots blew out:
1. The part was overgreased during installation or servicing â€“ i.e. grease was shot in faster than old grease could escape, causing pressure to build and the boot to rupture
2. The ball joint was pushed past normal limits of travel, causing the retaining ring to pop off and it to cut the boot.